Refund policy

Returns at Sfeerwonen Enzo – Everything you need to know

Would you like to return an item? No problem. At Sfeerwonen Enzo we understand that you may sometimes change your mind. That is why you have a 14-day right of withdrawal on your purchase. Read everything about our returns policy for furniture here.

Return conditions for furniture

Returns are possible within 14 days of receiving your order.
The return costs are €35.00 within the Netherlands, €40.00 from Belgium and €80.00 from Germany.
Exchanges are free of charge within the Netherlands. Exchanges cost €40.00 in Belgium and €80.00 in Germany.
We only accept returns if the item:
- Has not been used.
- Is undamaged.
- Has been disassembled and is in its original packaging.
Made-to-measure furniture cannot be returned.

How do returns work at Sfeerwonen Enzo?

Register your return via our returns form at the bottom of this page.
Fill in your details in full, including your order number and the reason for the return.
Our courier will contact you to arrange a collection time.
Once we have received and checked the item, you will receive your refund within 7 working days, minus the return costs.

Frequently asked questions about returning furniture

What are the return costs for furniture?

The return costs are €35.00 within the Netherlands, €40.00 from Belgium and €80.00 from Germany. We work with a specialised courier service to arrange the transport for you.

Can I bring my furniture back myself?

No, returns are always handled by our own courier service. This way we ensure safe transport.

When will I receive my refund after a return?

As soon as we have received your item in good condition, we will refund the purchase amount (minus the return costs) to your account within 7 working days.

Can I return made-to-measure furniture?

No, made-to-measure items cannot be returned. These are pieces of furniture that have been produced specifically to size or to your wishes.

What if my furniture is delivered damaged?

Report this within 48 hours of receipt, including photos of the damage, via our contact form or by e-mailing info@sfeerwonenenzo.nl. We will then arrange a suitable solution.