Delivery & Shipping

Shipping policy

At Sfeerwonen Enzo we believe your new furniture should be delivered quickly, safely and with care. That is why we work with a reliable furniture courier that has experience in transporting and delivering large and fragile pieces of furniture.

We deliver in the Netherlands and Belgium and make sure your order is processed, packed and delivered with attention.

Delivery time of your order

When a product is in stock, we do our best to deliver your order as quickly as possible.

If you order on a weekday before 14:00, your order can usually be delivered the next working day in the Netherlands. Orders placed after 14:00 on Friday are usually delivered on Tuesday.

Orders can also be delivered on Saturdays. There are no regular deliveries on Mondays, with the exception of deliveries until 14:00.

The actual delivery time depends on stock status, the delivery address and our carrier's schedule. During busy periods, public holidays or due to circumstances beyond our control, delivery may take longer than usual. Of course we do our best to deliver your order as quickly as possible and to keep you informed.

Delivery by XXL Pakket

For furniture deliveries we work with XXL Pakket, a furniture courier specialised in delivering large parcels and pieces of furniture. This way we make sure your furniture is transported with care and delivered neatly to your door.

After you place your order, the delivery is scheduled. The delivery slot is set automatically by XXL Pakket based on route planning and availability.

Does the scheduled delivery slot not suit you? Contact us as soon as possible. We are happy to look at the options with you.

Track & trace for your order

As soon as your order leaves our warehouse, you will receive a track & trace link by e-mail. This link is usually active from around 20:00.

Please also check your spam folder if you do not see this e-mail straight away.

Please note: an order may be delivered in several parts. We do this to keep the delivery time as short as possible and to deliver your furniture as efficiently as possible.

Shipping costs for the Netherlands and Belgium

We offer free standard delivery in the Netherlands.

For deliveries to Belgium we charge €35 shipping costs. These costs are shown clearly at checkout, so you know exactly where you stand in advance.

Standard delivery applies to delivery to the ground floor. Our furniture courier makes two delivery attempts at no extra cost. If the order cannot be delivered on either attempt, we charge €35 for a third delivery attempt.

If, in exceptional cases, different shipping costs apply, these are always stated clearly and in advance at checkout.

Delivery information for furniture

Our furniture is delivered as standard to the first lockable door on the ground floor. Please note that the courier does not carry furniture inside, does not lift it upstairs, does not move it through narrow passages, and does not assemble, place or install it.

For a smooth delivery, please make sure the delivery address is easily accessible. Think of enough space at the entrance, an accessible street and the possibility for the courier to unload safely.

Check carefully in advance whether the piece of furniture fits through the entrance, hallway, door frames or other passages. As the customer, you are responsible for checking the dimensions of the product and the accessibility of the delivery address.

Also make sure your address details, phone number and e-mail address are filled in correctly. This way we and the carrier can reach you about the delivery.

Not at home during delivery

Are you not at home at the time of delivery? Then the order can, where possible, be left with a neighbour. If this is not possible, you will receive a message to arrange a new delivery slot.

Our furniture courier makes two delivery attempts at no extra cost. If the order cannot be delivered on either attempt, we charge €35 for a third delivery attempt.

If we or the carrier cannot reach you, if the delivery address is incorrect or if the delivery is refused without a valid reason, any additional delivery costs may be charged to you.

We do not deliver to collection points.

Damaged or incomplete delivery

Unfortunately, it can happen that a delivery arrives damaged or that a part is missing. Therefore, always check your order immediately upon receipt.

Is there damage or an incomplete delivery? Report this as soon as possible, but no later than within 48 hours of receipt. Include clear photos of the damage, packaging or missing parts. This allows us to assess your report quickly and carefully.

Keep the original packaging until your report has been fully handled. Photos of the packaging, the shipping label and the damaged item help us to assess the report quickly and coordinate with the carrier.

You can submit your report via our contact form or by e-mail to info@sfeerwonenenzo.nl.

We will handle your report immediately and coordinate it with our furniture courier XXL Pakket. We then arrange a suitable solution as quickly as possible, such as a follow-up delivery, a replacement or another appropriate solution. Of course we will keep you well informed.

Not sure whether something counts as transport damage? Feel free to contact us. We are happy to help.