Furniture Warranty | Sfeerwonen Enzo
At Sfeerwonen Enzo we stand for quality and craftsmanship. That is why you receive a standard 2-year warranty on all our products. Do you have a problem with a piece of furniture you bought from us? Contact us so we can resolve it for you as quickly as possible.
What does the warranty cover?
Our warranty covers manufacturing faults and construction problems under normal use, for 2 years after delivery. We always aim for a suitable solution such as repair, replacement or a (partial) refund.
What is not covered by the warranty?
- Damage caused by incorrect use, improper assembly or insufficient maintenance
- Wear and tear from normal daily use
- Changes caused by the natural movement of wood, such as small cracks or warping
Please note: wood is a natural product
All our wooden furniture is handmade and made from solid wood. This means that colour and finish may differ from the photos on our website. Every piece is unique, with its own character and grain pattern. This is part of the charm and authenticity of natural wood.
Wood is also sensitive to changes in temperature and humidity. As a result, the material can move (expand or shrink). This is a natural process and part of owning solid wood furniture.
Metal bases
The metal bases of our tables are finished with a durable matt black powder coating. This finish gives a modern look and protects the metal. Small irregularities or slight differences in shade can occur due to the artisanal finishing process.
Advice for normal use
- Place your furniture in a stable spot, out of direct sunlight and away from heat sources such as radiators or underfloor heating.
- Use coasters and placemats to prevent rings and heat marks.
- Avoid prolonged contact with moisture or hot objects.
- Clean the furniture with a dry or slightly damp cloth, without aggressive cleaning products.
Contact for complaints or questions
Do you experience a problem with your furniture within the warranty period? Contact our customer service. State your order number and, if possible, include clear photos of the problem.
- E-mail: info@sfeerwonenenzo.nl
- Phone: +31 (0)85 - 0430036
Not sure whether your situation is covered by the warranty? Feel free to contact us. We are happy to think along with you and find a suitable solution.
