Returns

Exchanges & Returns

Not entirely happy with your purchase? No problem. At Sfeerwonen Enzo you can exchange or return your purchase within 14 days of receipt. Below you can read how this works and which conditions a return must meet.

Free exchanges in the Netherlands

Would you like to exchange your purchase for another item? In the Netherlands we arrange this free of charge via our furniture courier. For exchanges in Belgium the cost is €40 and in Germany €80. Contact our customer service, stating your order number and the item you want to exchange.

Is the new item more expensive or cheaper? Then we settle the price difference with you.

Return costs

The cost of returning an item is €35 incl. VAT in the Netherlands; €40 from Belgium and €80 from Germany. These costs are deducted from the amount we refund to you.

If an item has to be returned because of a demonstrable product defect or an error on our part, we will of course not charge any return costs. Please note: our products are made from natural materials, which can show small irregularities and differences in colour and grain.

Packaging of the item

The item must be packed carefully and properly, preferably in the original packaging. Use enough protective material to prevent damage during return transport.

Is the original packaging missing? Then the item must be offered in equivalent, sturdy packaging. If we have to supply replacement packaging, we charge €25 incl. VAT in packaging costs. This amount is deducted from the refund.

Condition of the item

A return must be offered complete, clean and undamaged. All accompanying parts, original packaging, fixing materials, accessories and any manuals must be included.

You may inspect and assess the item as you would in a shop. Has the item been used more than necessary to establish its nature, characteristics and functioning? Then we may deduct any reduction in value from the amount to be refunded.

Damage caused by use or maintenance

Damage caused by the customer is not considered a product defect or transport damage and is not covered by our conditions for free returns or warranty.

This includes damage caused by:

Incorrect, careless or improper use;
Use for which the item is not intended;
Not following maintenance or usage instructions;
Exposure to unsuitable conditions, such as excessive moisture, heat or strong temperature fluctuations;
The use of wrong, corrosive or aggressive cleaning products;
Normal wear and tear resulting from use of the item.

Damage or defects after delivery

Check the item carefully immediately after delivery. Visible damage, defects or missing parts must be reported to our customer service within 48 hours of delivery.

Include clear photos with your report of:

The complete item;
The damage or defect;
The inside and outside of the packaging;
The shipping or product label on the packaging.

After this period, visible damage cannot automatically be regarded as transport or delivery damage. The 48-hour period does not affect your statutory warranty rights in the case of hidden defects or if a product does not conform to the contract.

Refund

Once we have received and checked the returned item, we usually refund the remaining amount within seven working days. The return costs, any packaging costs and any reduction in value are deducted.

The refund is made via the same payment method used for the original order. We may wait with the refund until we have received the item or until you have shown that the item has been returned.

Custom-made and personalised products

Products that have been made specifically to your personal wishes or stated specifications cannot be exchanged or returned. This does not apply if the product has a demonstrable defect or has not been delivered according to the agreed specifications.

Natural materials and characteristics

Our products are made from natural materials. This makes every item unique, and differences in colour, grain, structure and finish may occur between items. Small knots, natural markings and slight irregularities can also be part of the material.

These natural characteristics contribute to the authentic look of the product. Within reasonable limits, they are not regarded as damage, a product defect or a manufacturing fault and therefore do not constitute grounds for a free return or warranty claim.

Deviations that affect the quality, sturdiness or normal use of the product are of course assessed separately.

How do returns work at Sfeerwonen Enzo?

Register your return via our return form at the bottom of this page.
Fill in your details completely, including order number and reason for return.
You will receive a Track & Trace with a collection date from our courier.
After receipt and inspection of the item, you will receive your refund within 7 working days, minus the return costs.

Frequently asked questions about returning furniture

What are the return costs for furniture?

The return costs are €35.00 in the Netherlands; €40.00 from Belgium and €80.00 from Germany. We work with a specialised courier service to organise the transport for you.

Can I bring my furniture back myself?

No, returns are always handled via our own courier service. This way we ensure safe transport.

When are returns collected by the courier?

Our courier service can collect the table from Tuesday to Saturday. If the given date or time does not suit you, you can make a new appointment.

When do I get my money back after a return?

As soon as we have received your item in good condition, we refund the purchase amount (minus the return costs) to your account within 7 working days.

Can I return custom-made furniture?

No, custom-made items cannot be returned. These are pieces of furniture produced specifically to size or to your wishes.

What if my furniture is delivered damaged?

Report this within 48 hours of receipt, including photos of the damage, via our contact form or send an e-mail to info@sfeerwonenenzo.nl. We will then arrange a suitable solution.